The Explorer Incident Tracking System was developed by Explorer specifically to
meet the needs of our Customers and Support Team. Wherever you are in the world
you can set up a work order with the knowledge that it will be dealt with promptly.
When a new work order is posted we see it instantly for quick retrieval and resolution.
It is like having one of our team, in your office or out in the field, as part of
your own staff. With Explorer Incident Tracking you can now access our support team
in a variety of ways, quickly, efficiently, 24/7.
Click the links below for more detail on how this system works.
Using our Telephone system, we can identify who called, the company and the time
of the call. All that information is then used to automatically generate a work
order within our system.
Send us an email from anywhere in the world and it will be set up in our Incident
Tracking System for our team to handle quickly.
Fax us your work order and it will come into our server, changed into an email and
pushed into the Incident Tracking System.
Can't forget this familiar interface! Just give us a call and we will set up the
incident for you.
Once the work order has entered our system you will receive an email confirmation
with your work order # , so you can keep track of its progress.
Upon completion you will receive a detailed report of the process, step by step.
Once your work order has been confirmed, you will have an opportunity to let us
know how we did. The Incident Tracking Scorecard will help us get better at helping
Work Order #
Just as you are able to track packages with Fedex, you can now track your work orders
with Explorer's Incident Tracking System.
Explorer Connections 2016
presentations are available to all attendees for download in PDF format - San Antonio, TX- (September 12-14)
Explorer's Remote Support
a real-time server software tool, provides support professionals with an efficient
way to manage and resolve online PC support requirements.