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May
22
4:07 PM
 Incident Tracking System 

The Explorer Incident Tracking System was developed by Explorer specifically to meet the needs of our Customers and Support Team. Wherever you are in the world you can set up a work order with the knowledge that it will be dealt with promptly. When a new work order is posted we see it instantly for quick retrieval and resolution. It is like having one of our team, in your office or out in the field, as part of your own staff. With Explorer Incident Tracking you can now access our support team in a variety of ways, quickly, efficiently, 24/7.
Click the links below for more detail on how this system works.

Voice Mail

Email

Fax

Telephone



Confirmation

Completion

Scorecard
Track Your Incident

 Work Order #   

Just as you are able to track packages with Fedex, you can now track your work orders with Explorer's Incident Tracking System.


Explorer Connections 2016
presentations are available to all attendees for download in PDF format - San Antonio, TX- (September 12-14)

Explorer's Remote Support
a real-time server software tool, provides support professionals with an efficient way to manage and resolve online PC support requirements.